Refund & Cancellation Policy

Last updated: October 13, 2026

Your subscription

iTradeLOG Monthly costs $6.99 USD per month, plus any taxes that apply. It's billed in advance through Stripe and renews automatically each month until you cancel.

How to cancel

• In the app, go to your account settings and choose Manage billing, then Cancel subscription.
• Or email support@i-tradelog.com from the address on your account and we'll cancel it for you.

There are no cancellation fees. Your cancellation takes effect at the end of your current billing month: you won't be charged again, and you keep full access until then.

Refunds

Because you can cancel anytime and keep access through the month you paid for, monthly payments are generally not refundable, and we don't give refunds for partial months. We will refund the charge in full if:

• you were charged after you canceled;
• you were charged twice for the same period; or
• the charge was a billing error on our side.

To request a refund, email support@i-tradelog.com within 30 days of the charge with your account email and the date of the charge. Approved refunds go back to the original payment method through Stripe. Banks usually show them within 5 to 10 business days.

Failed payments

If a monthly payment fails, Stripe will retry it and we'll email you. If it still can't be collected, your access is paused until you update your payment method. Your journal data is kept, so nothing is lost when you resubscribe.

Price changes

If the price changes, we'll email you at least 30 days before it applies to you, so you have time to cancel if you prefer.

Questions

Billing questions: support@i-tradelog.com. See also our Terms of Service.